Terms of Service


1. Introduction

1.1. Please read these terms and conditions carefully, they contain important information about your rights and obligations. 

1.2. This website is operated by A Curious Group of Hotels LLP ('C-Side at Cowley Manor', ‘our’, ‘we’ or ‘us’), company number 'OC310289'. 'Green & Spring' is a registered trademark of Curious Product Ltd.  You may contact us at the following address: C-Side at Cowley Manor, Cowley Nr Cheltenham, GL53 9NL.

1.3. By accessing this website, you agree to be legally bound by these terms and conditions of use as they apply to your use of or access to this website. If you do not wish to be bound by these terms and conditions then you may not use this website.

2. Nature of the Website

2.1. This website is a place for you to select and order bath and body products (the ‘Products’). The website describes the Products in more detail. 

2.2. Please note that this website is available only to individuals who can form legally binding contracts under the applicable law. You must be over 18 years old to purchase goods from this website. If you do not qualify, then you are required to leave this website now. 

2.3. The contents of the website and the website as a whole are intended solely for your personal, non-commercial use.

3. Buying Products on the Website

3.1. To order a Product you will need to follow the ordering procedures set out on the order page. Details of the prices for the Products are displayed on the website. We try to ensure that the prices displayed on the website are accurate but the price on your order will need to be validated by us as part of the acceptance procedure. 

3.2. We are entitled to refuse any order placed by you. If your order is accepted, we will confirm acceptance to you by email using the address you have given us on ordering. Please keep this receipt for your records. 

3.3. We can only accept orders for items that are in stock. If we are not able to fulfil an order we have accepted, your credit card will be re-credited with the original price and we will notify you by email. In no circumstances will we be liable to you for any additional amounts. 

3.4. We reserve the right to withdraw any goods from the website at any time and/or remove or edit any materials or content on the website. We will not be liable to you or any third party by reason of our: withdrawing of any goods from the website whether or not such goods have been sold; removing or editing content on the website, or, refusing to process a transaction or unwinding or suspending any transaction after processing has begun. 

3.5. Any times or dates stated on our website for delivery are estimates only. We will make all reasonable efforts to deliver goods within the time specified, but do not accept liability for any failure to deliver within that time. 

3.6. You undertake that all details you provide to us for the purpose of purchasing goods which may be offered by us on the website will be correct, that the credit or debit card, or any electronic cash, which you use is your own and that there are sufficient funds or credit facilities to cover the cost of any goods or services. We reserve the right to obtain validation of your credit or debit card details before providing you with any goods.

4. Prices and Taxes

4.1. All prices are quoted in British Sterling (£) and are inclusive of UK sales tax (VAT) at the applicable rate. 

4.2. All payments must be made in British Sterling (£). We currently accept payment via PayPal. Customer payments by credit card from outside the UK will be invoiced in British Sterling (£) at the rates prevailing at the time the order is placed. 

4.3. The prices are exclusive of postage and packaging costs. Please refer to the delivery page for more information regarding delivery charges.

5. Your Right to Cancel

You may cancel your order (once accepted by us) for any reason up to the point of dispatch (normally the same day or next day). If you do cancel the contract within this time, any payments made by you will be refunded in full within 30 days.

6. Returns Policy

Please refer to our Returns Policy.

7. Delivery

7.1. We will deliver the Products in accordance with the delivery option selected by you during the order process. Please refer to the delivery options for further information. 

7.2. C-Side at Cowley Manor does not accept any liability for delayed delivery caused by any third party.

8. Using your Personal Information

8.1. The following applies to any information you provide to us, for example during any registration or ordering process:

8.2. You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name and address, to the extent reasonably necessary to provide the services which are available through our website by us or our sub-contractors or other third parties. If you obtain or choose to buy Products through our website then we may collect information about your buying behaviour and if you send us personal correspondence such as e-mails or letters then we may collect this information into a file specific to you. All such information collected by us shall be referred to in these Terms and Conditions as 'Personal Information';

8.3. You must ensure that the personal information you provide is accurate and complete and that all ordering or registration details (where applicable) contain your correct name, address and other requested details. For more information about how we deal with you personal information, please read our Privacy Policy.

8.4. We may use your Personal Information for future promotional e-mails, support, notification of new products or new versions, general correspondence regarding the products and correspondence which may relate to you. Any promotional email or newsletter that you receive from us will allow you to unsubscribe at any time. If you would rather not receive future marketing emails from us please inform us by email at curious@greenandspring.com.

9. Compliance with Law outside of the UK

9.1. We have used our best endeavours to ensure that our website complies with UK laws. However, we make no representations that the materials on our website are appropriate or available for use in locations outside the UK.

9.2. We make no representations and give no warranties, express or implied that our products are permitted under any applicable non-UK laws or regulations. Accordingly, if making the products or any part available in your jurisdiction or to you (by reason of nationality, residence or otherwise) is prohibited, these Products are not offered for sale to you.

10. Intellectual Property

The contents of our website are protected by international copyright laws and other intellectual property rights. All product and company names and logos mentioned in our website are the trademarks, service marks or trading names of their respective owners, including us. You may download material from our website for the sole purpose of placing an order with us or using our website as a shopping resource. However, you may not modify, copy, reproduce, republish, upload, post, transmit or distribute, by any means or in any manner, any material or information on or downloaded from our website including but not limited to text, graphics, video, messages, code and / or software without our prior written consent, except where expressly invited to do so, for example in order to complete any test or questionnaire.

11. Linked sites

The website may contain links to or from other websites. When you access any other website you understand that it is independent from C-Side at Cowley Manor and that we have no control over the content or availability of that website. We shall not be liable for any loss or damage caused or alleged to be caused by or in connection with use of or reliance on any content, goods or services available on or through any other website or resource.

12. Availability of our Website

We will try to make our website available but cannot guarantee that our website will operate continuously or without interruptions or be error free and can accept no liability for its unavailability. You must not attempt to interfere with the proper working of our website and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt any computer system, server, website, router or any other internet connected device.

13. Liability

13.1. We promise that for any Product you purchase from our website:

1) We have the right to sell the Product to you;

2) The Product will correspond with the description we have given to you;

3) The Product will be of satisfactory quality; [and]

4) Will be fit for any purpose for which you have bought it for if you have expressly notified us of this in writing

13.2. We will do our best to ensure that all materials and information published on our website are accurate, but please note that all content, materials and information on our website are provided on an ‘as is’ basis and you assume total responsibility and risk for your use of our website and use of all information contained within it.

13.3. We accept no liability for any indirect or consequential loss or damage, or for any loss of data, profit, revenue or business (whether direct or indirect) in each case, however caused, even if foreseeable. In circumstances where you suffer loss or damage arising out of or in connection with the viewing, use or performance of our website or its content other than as a direct result of purchasing products, we accept no liability for this loss or damage (except where we have been negligent) whether due to inaccuracy, error, omission or any other cause and whether on the part of C-Side at Cowley Manor or our servants, agents or any other person or entity.

13.4. The entire liability of C-Side at Cowley Manor under or in connection with any contract for any Products to which these conditions apply shall not exceed the price of the Products. This limit does not apply to any liability we may have for death or personal injury resulting from our negligence.

14. User's Responsibilities

You are responsible for ensuring that your computer system meets all relevant technical specifications necessary to use our website and is compatible with our website. You also understand that we cannot and do not guarantee or warrant that any material available for downloading from our website will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the accuracy of data input and output.

15. Indemnification

You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable legal fees, resulting from any third party claim, action, or demand resulting from your use of the Website. You also agree to indemnify us for any loss, damage, or costs, including reasonable legal fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on the Website infrastructure.

16. Security

16.1. We cannot guarantee the security of data you send us by email, therefore it is advisable not to send payment information by this method. 

16.2. You are solely responsible in all respects for all use of and for protecting the confidentiality of any username and password that may be given to you or selected by you for use on our website. You may not share these with or transfer them to any third parties. You must notify Green & Spring immediately of any unauthorised use of them or any other breach of security regarding our website that comes to your attention.

17. Complaints

If you have any complaints, you should direct them to us via e-mail at curious@greenandspring.com or by post to C-Side at Cowley Manor, Cowley Nr Cheltenham, GL53 9NL.

18. General

18.1. We may alter these terms and conditions from time to time and post the new version on our website, following which all use of our website will be governed by that version. You must check the terms and conditions on the website regularly.

18.2. These Terms and Conditions and your use of our website are governed by English law and you submit to the exclusive jurisdiction of the English court.

18.3. These terms and conditions replace all other Terms and Conditions previously applicable to the use of our website.